Importance of Remote Monitoring and Management (RMM) Software

Remote Monitoring and Management (RMM) software allows various IT service companies to manage their client's infrastructure and systems from a remote location. Their two major functions are remote monitoring and remote management. That is, they allow IT service companies to keep tabs on their clients' IT systems such as servers, desktops, mobile devices, etc., which the IT security personnel can review (remote monitoring) and also execute administrative management tasks such as patching, updates and service configurations on the client's systems (remote management).

Both of these functions can be executed by IT personnel from a remote location using this software, which proves to be highly beneficial for IT service providers, as they - by delegating these monitoring and management related tasks to the RMM tool - not only save time but also can improve their productivity greatly.

RMM tool


Benefits of Using Remote Monitoring and Management Software:

  1. Round-The-Clock Network Surveillance: With RMM software, the need for the IT personnel to be present at the client's site to fix issues is reduced greatly. So not only can they fix client issues remotely without incurring any travel related costs, but can also address issues arising at odd hours like during late nights and weekends; as long as they have access to the internet, remote monitoring and management will be possible. So round-the-clock surveillance is possible with remote monitoring and management software.

  1. Minimized Downtime: Round-The-Clock network management, in turn, implies minimized downtime and increased productivity – as the IT personnel are able to resolve issues easily and quickly - for clients of IT service companies implementing this RMM tool. So happy clientele, happy IT service provider. All because of an efficient RMM tool.

  1. Enhanced Security: Remote monitoring and management is not only about resolving client issues quickly. It is also about being proactive in monitoring the network's health frequently so that any deviation from the normal conditions can be accessed or checked and addressed immediately before it snowballs into an issue. Remote monitoring and management is also about monitoring each and every endpoint within the network. Therefore, enhanced security is another plus for IT service providers implementing an RMM tool.

  1. Device Location Does Not Matter: With BYOD technology on the rise, the endpoints within a network have increased drastically. Increased endpoints imply increased network vulnerability. Therefore constant network monitoring becomes mandatory to thwart security issues. This is possible with RMM programs.

  1. Controlled User Access: Remote monitoring and management software protects the IT infrastructure via controlled user access. The user permission levels can be configured on a "per user" basis. For example, some applications and sensitive information may require special permission and this is usually taken care of by the admin. By limiting user access, it will become more difficult for intruders to steal valuable information.

  1. IT Personnel Can Operate From Anywhere: With RMM, the IT personnel need not be at the scene of the event to resolve the issue. They do so, remotely, from anywhere on the globe. This is one of the biggest advantages of using an RMM tool, as it cuts the costs related to the travel expenses of an IT personnel, who under normal circumstances, would be required to travel to the client site for addressing the issues.

  1. Increased Productivity: With an efficient RMM tool in place to take care of the client's infrastructure, systems, and related issues, IT service providers can become more productive, as they get more time to focus on improving the services which they are offering to their clients. 

     Related Sources:

    What is ITSM?
    Free Remote Access Tools 

Location: New York, NY, USA

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